FAQ & Parent Resources
Frequently Asked Questions
Appointments
How do I schedule or reschedule?
Call (816) 792-1170 or use our online “Request an Appointment” form for new patients. Existing families should call so our team can match the right provider and appointment type.
What if my child gets sick after hours?
Call our nurse triage line — we’ll help determine if your child can wait until morning, visit urgent care, or go to the ER.
How soon can my child be seen for a sick visit?
We offer same-day and next-day appointments whenever possible. Sick kids can’t wait!
Insurance & Billing
Why did I get two charges for one visit?
Insurance companies treat well-child and sick visits as two different appointment types, even when they occur on the same day. To avoid extra costs, we schedule these visits separately.
Prescriptions
How do I request a refill?
Call during office hours or use your pharmacy’s electronic refill request system.
Forms & School Notes
How do I get sports or school forms completed?
Forms can be dropped off or faxed to our office. Please allow 48 hours for processing.
Helpful Resources
Car Seat Safety in Kansas City, MO
Be a role model—buckle up every time! Children from birth to 8–12 years should ride in an approved car seat or booster.
- Infants: use a rear-facing-only or convertible seat up to 40 lbs.
- Toddlers: choose a 5-point-harness seat for best protection.
- Kids 8–12 years and under 4′9″ must remain in a booster.
- All children under 13 years ride in the back seat.
- Never place a rear-facing seat in front of an active airbag.
Find local safety-check stations:
Have questions? Call us — we’re happy to help.
Dosing Charts
Accurate dosing is essential for your child’s safety.
Trusted Web Resources
Community Resources – Kansas City Northland
Families often ask about local supports:
Patient Portal
Secure access to your child’s health information, visit summaries, and messaging with our care team.
